Shipping Policy

We ship to addresses in the European Union and, where feasible, to selected destinations outside the EU. If we cannot ship to your country, we will tell you before confirming the order.

For deliveries to addresses within the EU, Lumdia covers standard shipping as part of your order (unless a different arrangement is clearly stated for a promotion or special product).

Express or specialised shipping, if requested, may be charged at cost and agreed with you before dispatch.

For deliveries outside the European Union:

• International transport may be arranged by us or a carrier we choose; any outbound shipping fee will be confirmed before you pay.
• You (the customer) are responsible for all import duties, customs fees, VAT/GST, brokerage, and any other charges levied by the destination country. These are not included in our product price and are paid to the carrier or customs authorities — not to Lumdia — unless we expressly state otherwise.
• Delays at customs are outside our control. Please provide accurate address and contact details for clearance.

Product prices are shown in EUR and are the same list prices for EU and non-EU buyers. Duties and local taxes outside the EU are additional and payable by you as above.

Orders are typically prepared after payment (or enquiry confirmation) is received. Lead times depend on configuration and stock and will be confirmed for your order. Estimated transit times will be shared when we hand the parcel to the carrier.

Risk of loss or damage passes according to the delivery terms stated on your order confirmation. Please inspect packaging on arrival and report transit damage promptly with photos.

If a parcel is returned because of an incorrect address, refused delivery, or unpaid customs charges (outside the EU), we may charge redelivery costs or refund the product price minus outbound shipping and any non-recoverable fees, as applicable.

Shipping questions: infolumdia@gmail.com