Returns & Withdrawal

If you are a consumer in the EU/EEA and buy from us at a distance, you generally have 14 days from the day you receive the goods to withdraw from the contract without giving a reason.

To meet the deadline, send a clear statement (for example by email to infolumdia@gmail.com) before the 14 days expire. Include your name, order reference, and the items you wish to return.

Under EU consumer law, the right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalised.

Lamps configured to your chosen colour, model, and bulb may be treated as personalised. We will confirm whether withdrawal applies when we accept your order. If an exception applies, that will be stated before you pay.

1. Email us within 14 days of receipt to open a return.
2. Pack the product unused, with all accessories and packaging where reasonably possible.
3. Ship the return to the address we provide. You are responsible for return shipping costs unless the item is defective or we delivered the wrong product.
4. We recommend a tracked service. Risk remains with you until we receive the return.

When a valid withdrawal applies, we refund the product price and standard outbound delivery costs we charged (if any), using the same payment method, within 14 days of receiving the goods back or proof of return — whichever is earlier, as required by law. We may withhold refund until we receive the goods or evidence of shipment.

We may deduct an amount if the value of the goods is diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning.

If an item arrives damaged, faulty, or incorrect, contact us promptly with photos. EU statutory guarantee rights for lack of conformity apply in addition to any commercial goodwill we offer. Return shipping for confirmed defects is covered by Lumdia.

Customers outside the EU/EEA should contact us before returning an item. Import duties paid on entry are generally not refundable by Lumdia; check with your local customs authority.

Returns: infolumdia@gmail.com